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How do I complain about my treatment? If you are dissatisfied with the medical treatment you have received, you can make a formal written complaint to the health care provider. You do not have to take legal action. There is a set procedure to follow if your treatment was provided by the NHS. The procedure covers complaints about treatment received from GPs, NHS Hospitals, NHS dentists or other NHS employees such as physiotherapists and occupational therapists. Your NHS provider will be able to provide you with a copy of the procedure. The complaints procedure can result in you obtaining an explanation of what happened to you and sometimes an apology. It does not provide you with proper compensation for your injuries and losses unless your injuries are very minor and the amount of your out of pocket expenses are nominal. Private medical treatment If your complaint arises from private medical treatment, there is no standard complaints procedure. If your complaint is about a particular doctor, you can write a letter of complaint to the doctor directly. If this is not dealt with to your satisfaction, then you can complain to the General Medical Council (GMC). If the complaint is about the private hospital or clinic itself, then you should complain to the hospital/clinic directly. Should you require any further information about complaints procedures, then contact Guy Eskell or Justin Goodman or complete our online enquiry form and a member of our clinical negligence team will contact you.
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