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Client Feedback Questionnaire
As part of our commitment to improving the level of service we provide, we send our clients this feedback questionnaire and would be grateful if you could help us by completing this form.
File No:
Client Name:
Area of Law:
Solicitor/Fee Earner instructed:
Date:
Q1.
How satisfied were you with our overall level of service?
Very satisfied
Fairly dissatisfied
Fairly satisfied
Very dissatisfied
Undecided
Q2.
How well did we do?
Excellent
Good
Satisfactory
Poor
Speed in answering incoming calls
Returning your calls
Staff helpful and courteous at all times
Speed of response to initial enquiry
Q3.
Did we give you information/advice that was easy to understand?
Very easy
Fairly difficult
Fairly easy
Very difficult
Undecided
Q4.
How well did we keep you up-to-date with progress?
Very well
Fairly poor
Fairly well
Very poor
Undecided
Q5.
How satisfied were you with the method of communication we provided?
Very satisfied
Fairly dissatisfied
Fairly satisfied
Very dissatisfied
Undecided
Q6.
Would you recommend us to someone else if they needed legal help or advice?
Certain to
Unlikely to
Likely to
Certain not to
Undecided
Q7.
Please tell us how you heard about Pardoes
Q8.
Do you feel that the service you received was good value for money?
Yes
No
Q9.
We welcome ideas on ways to improve our level of service. Do you have any further comments or suggestions that may help us to improve our level of service?
Q10.
Do you require any further legal assistance or help from Pardoes?
Yes
No
Submit
Thank you for completing this questionnaire. Your responses are completely confidential.
PardoesLLP